Creating a Culture of Exceptional Service (Service DNA)
Participant Level : General Staff BusinessType : Spa and Nail Salon Services
Our training program empowers staff to understand the true essence of exceptional service with the concept of “Service Beyond Satisfaction.” Staff will develop skills to genuinely understand customer needs at every touchpoint—from the warm welcome to post-service follow-up. This training emphasizes recognizing and responding to the real needs of customers, allowing staff to deliver tailored service that truly resonates.
This course goes beyond teaching good service; it’s designed to create experiences that make customers feel genuinely cared for, encouraging them to return time and again.
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